Frequently Asked Questions

Shipping charges for all International Orders do not include the duty that is imposed by your country on import. Duties and brokerage charges applied will be due upon receipt. If not paid, the order will be returned to sender at an additional cost which will be deducted from your refund.

All orders are placed directly online. For security reasons, we do not accept orders over the phone. 

There are a few variables to consider, but we can simplify this greatly for you with the Actuator calculator we've built. This Calculator is based on the physics calculations our in-house team use every day; So, we decided to simplify it and make it available to everyone. If this calculator does not cover your application please, please email us any diagrams, sketches, etc. and we will be glad to help. 

Very carefully. All orders are shipped via FedEx to worldwide locations. Orders will be shipped the following business day. All orders will ship from Ferndale, Washington. USA. Subject to external factors such as weather.

A tracking number will be sent to you within one business day of your order being processed via FedEx. 

All actuators come with a 12 month warranty. This will protect you against manufacturer defects only. User error and misuse will not be covered under warranty. Shipping and all costs pertaining to shipping will not be refunded.

When selecting the product which you want to order, only the in stock items will be listed under the options. For example, if you are looking for a 3", 150lb actuator and it is out of stock, 3" will not show under the available stroke options.

We cannot change ship service once the order has been placed. We can cancel the order so you can place a new order with the correct ship service. Please provide your Firgelli order number when you make this request via email or phone.

Once your order has shipped, the ship service cannot be changed and there is nothing we can do from that point on. Your order is in the hands of the courier and that is who you should contact.

We accept your UPS, FedEx or DHL account within the USA only. There is a $10 fee for us to manually process your order using your own account.

We accept returns within the first 30 days. As long as the product is in new and unused condition, is in original packaging, and passes a thorough inspection, you will be eligible for a refund minus a 20% re-stocking fee (unless a replacement order is placed). Customer is responsible for the return shipping for any item ordered in error or no longer suitable.

Please email sales@firgelliauto.com with your order number, description of the issue, part number, and quantity. We will evaluate your issue and send you an RMA form to print out and include in your return packaging.